Terms & Conditions

Shipping

UK orders are shipped using the Royal Mail's 24hour Special Delivery service with full insurance for the purchaser against loss and damage. Unless otherwise stated the watch will be despatched the next working day after your order is received.

Overseas orders are shipped using 'Royal Mail International Signed for' service. Please note that due to export and shipping insurance restrictions, we can only currently despatch watches overseas with a total order value less than £500.   We reserve the right to reduce this limit after ordering, due to any local restrictions in shipping vintage watches to your country. Please contact us if your country isn't listed, for details of costs and services available for your country.

Please note we cannot be held responsible for delays in Royal Mail's delivery network and all delivery dates provided should be treated as an estimate only.

- Claims for Loss/Damage

In the rare event of loss or theft of your parcel within the Special delivery service, we will submit a claim with Royal Mail on your behalf. A refund of the complete purchase price will be paid by Royal Mail direct to the purchaser, once they have investigated the case and concluded that delivery cannot be confirmed. Please note that Royal Mail will only allow a claim for loss to be submitted, after 10 working days from the date of posting.

Authenticity

We guarantee authenticity of every watch we sell with full money back if after purchase it is proved the watch is not genuine.

Warranty

All our watches sold in the 'Vintage Watches' section have been fully inspected and prepared but us and are sold serviced or recently serviced.   Watch sold in the 'Vintage Watches' section are covered by a 90 day warranty unless explicitly stated or agreed otherwise. Vintage watches by their very nature cannot be guaranteed specifically to maintain a particular rate of timekeeping as this depends on a number of factors including age, quality of the movement and positional, temporal conditions of use of the particular watch. If your watch ceases to work, or experiences gross timing errors within a 90 day period after delivery we will repair your watch for free not including postage costs subject to the fault not being caused by improper handling or misuse. Damage to glasses, balance wheels or water ingress is explicitly not covered. Please note we do not guarantee Waterproofing or Water Resistance in any form. No warranty is offered or implied on leather straps fitted to our watches unless specifically sold separately.

Please note that watches sold in the 'Unrestored watches' section are sold as is without warranty.  These watches may require servicing, and or other restorative work.

Returns

We operate a 7 day return policy in line with UK Internet distance selling regulations. If you wish to return your watch for refund after purchase you can do so by following the following procedure:

Public Liability/ Indemnity

In all cases, without exception, liability/indemnity and all claims for damage or loss however caused are limited to the cost of the watch itself.

Revision 3.10 - 12032014

 
Armstrong & Co Ltd 
Company registration number: 07207411 
VAT No: 998 9618 20