We frequently know the disappointment of receiving a watch bought from the Internet i.e. unseen, only to find it bears no resemblance to the one you thought you were buying. We try to be as honest as possible with our descriptions and will describe all faults, scratches, dings and ageing to the dials. If you feel we have mis-described a watch you can return it and we will refund your money minus postage costs. Part of this is taking the best possible photo of the watch so you can make an informed assessment about a watch before buying.
A good photo will reveal the true condition of the watch
Unfortunately the Internet is always a breeding ground for fakes, and mis-described watches. We don't sell replicas or fakes and will always state if the originality of the watch or part of the watch such as the strap is questionable.
A typical fake recently seen for sale on Ebay - 1960's Omega Seamaster
All our watches are thoroughly checked before sale. We also make sure that the watch is presented in the best way and will replace crystals and straps if required and polish the watch without over polishing. We make sure the movement is clean and running well and to an acceptable level of timekeeping consistent with the age and quality of watch.
All our watches are checked and prepared before sale
Many of our watches undergo a complete restoration, repairs, dial restoration and/or servicing before sale.
Dismantled watch during servicing
Servicing includes complete dismantling, cleaning, checking, oiling and reassembly.
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Frequently asked questions
-Q- Who are Madaboutwatches and how can I be confident in entering into a transaction with you?
-A- The site is a trading name of Armstrong&Co Ltd and is run by Robin and Linda Armstrong who also run PoshTime.co.uk. Robin's father Rod originally developed Madaboutwatches into one of the best known secondhand watch retailers in the UK, with an enviable reputation for honesty and quality. It was Rod's genuine love and enthusiasm for watches that lead to the need to sell watches on the internet to finance the hobby and obsession of buying more. We pride ourselves on our honest, friendly service and large number of returning customers. When you place an order with us we will email you at every stage from ordering to shipping to give you confidence throughout the transaction.
-Q- Can I contact you by phone to place an order?
-A- We answer all sales enquiries by email. The internet and particularly email enables us to give you the best service with very fast response time. If you do need to contact us urgently then our contact number is on the contact us page.
-Q- Are your watches routinely serviced before sale?
-A- Most watches are serviced before sale but we don't routinely service each watch. Each watch is throughly checked for condition of the movement, and will be serviced if there is any doubt as to it's long term serviceability. All watches are electronically tested for timekeeping before sale.
-Q- Do you offer a money back guarantee?
-A- We offer a 7 day return policy in line with distance selling regulations and absolutely guarantee authenticity of each watch sold. We offer a refund if after sale you find a fault with the watch that wasn't declared in the description, or similarly if you feel the watch was mis-described, or stops completely soon after sale. We will also offer to fix a watch for free if you have a problem soon after ownerhsip. We offer a 30day warranty for piece of mind subject to the watch not being mistreated or suffering mechanical damage. Waterproofing is exempt in all cases.
-Q- Do you guarantee timekeeping?
-A- All our watches are checked for before sale including a check on time keeping but we don't guarantee a standard of timekeeping due to the wide variation of movement quality, wear and operating conditions of mechanical watches. Most of our watches are over 30 years old and in some cases accurate timekeeping to modern standards is not possible and certainly not to standards typical of Quartz watches. Watches are always set up to give their best performance, we never ship watches that have not been properly inspected or tested.
Gruen Curvex under repair
Fully restored Movado Gents watch circa 1940's |
